Support

We’re a small, independent team, and we read every message.

Common questions

My reminders aren’t showing up

1. Open Settings › Notifications › Tideflock and make sure Allow Notifications is on, with Lock Screen, Notification Center, and Banners enabled.
2. Check Focus modes (Settings › Focus). If a Focus like Sleep or Do Not Disturb is on, add Tideflock under Allowed Notifications › Apps, or turn on Time Sensitive Notifications.
3. If you use Scheduled Summary, Tideflock alerts may be held for the summary. Set Tideflock to Immediate Delivery in its notification settings.
4. Open Tideflock and confirm your dose schedule and reminder time are correct. If you recently changed time zones, review the reminder time.
5. Still nothing? Restart your iPhone and open Tideflock once so reminders can be rescheduled.

Moving to a new iPhone

Tideflock syncs through your own private iCloud, so there’s no account to sign in to.

1. On your old iPhone, make sure you’re signed in to iCloud and that iCloud is enabled for Tideflock (Settings › [your name] › iCloud). An iCloud Backup also helps.
2. Open Tideflock on the old phone while connected to Wi-Fi so the latest changes sync.
3. On the new iPhone, sign in with the same Apple Account, restore from your iCloud backup or install Tideflock from the App Store, and open it. Your data will sync down. This can take a few minutes.
4. For extra peace of mind, export your data before switching.

Exporting your data

In Tideflock, go to the Settings tab and choose Export Data. Pick a format and use the share sheet to save the file to Files, AirDrop it, or send it to your doctor. Your export stays under your control, and we never receive a copy.

Apple Health permissions

• To change what Tideflock can read or write, open the Health app, tap your profile picture, then Apps (or Privacy › Apps), and select Tideflock. You can also go to Settings › Health › Data Access & Devices › Tideflock.
• Turn individual categories (like Weight or Water) on or off. Tideflock keeps working if you deny access. It just won’t sync those items.
• If you denied access earlier, iOS won’t ask again automatically. Turn it on in the settings above.

Requesting a refund for a tip

Tips are processed by Apple, so refunds are handled by Apple as well. We can’t issue refunds directly.

1. Go to reportaproblem.apple.com and sign in with your Apple Account.
2. Tap I’d like to and choose Request a refund.
3. Choose a reason, select the Tideflock tip, and submit.

Tips don’t unlock anything, so nothing in the app changes if a tip is refunded.

Is anything locked behind a payment?

No. Every feature is free for everyone, forever. See our free forever promise.

Privacy questions

Read our Privacy Policy, or email us with anything it doesn’t answer.